FREQUENTLY ASKED QUESTIONS

You can place a Return request within 10 days of order delivery. However, in case of Damaged/Missing Product, the Return request should be filed within 2 days of delivery.


  • Return request will be reviewed by Apna Design.

  • If required, request will be shared with the DESIGNER for his/her approval.

  • After approval, pickup of the product will be arranged through our courier partners.

  • If our reverse pickup service is not available on your address, we will ask you to dispatch the product. The courier charges will be reimbursed by Apna Design.

  • After the product is received, it is verified against your claim and accordingly, Replacement or Refund is initiated.Please note that Replacement would depend upon the stock availability with the respective Designer.

  • Returns/Replacement are accepted under the following cases -


  • Wrong Product – Wrong color/ size/ style

  • Wrong item ordered/ delivered

  • Unsatisfactory Product – Inauthentic/ Low Quality/ Expired

  • Defective Product - Manufacturing defect/ Non-functioning (Not applicable, if the product is under Manufacturer’s Warranty)

  • Damaged Product – Physical damage/ Tampered product or packaging

  • Wrong Quantity – Missing Products/ Parts

  • Returns/ Replacement requests will not accepted under following cases –


  • If Products are Altered/ Used

  • If Product is Returned without Original Packaging (price tags, labels & accessories)

  • If Serial Number is tampered

  • For Defective product that is covered under Seller/Manufacturer's Warranty or Reported after 10 days of the Delivery

  • For Damaged/Missing product that is reported after 2 days of the delivery

  • For Products sold under specific promotions, details of which would be mentioned in the Product page and Terms & Conditions page

  • Categories that not eligible for Returns/ Replacement are:


  • Customized Products

  • If product is customized on your given size specification.

  • Return/Replacement request of the Product(s) should be initiated within 10 days of Order Delivery for Wrong/ Unsatisfactory product However, under the following conditions, Return Request should be filed within 2 days of Delivery:


  • Damaged Product

  • Empty Parcel

  • Missing Item

  • Once your request to return an order is approved, a pickup will be initiated. Once return is approved for pick up, email will be sent to registered email id for pick up related details. Please keep the product ready with all tags & accessories. Kindly ensure proper packaging to avoid any damage during transit. Please take care of the following points, while packing your product for Pickup -


  • Product should not be used/altered/ tampered

  • Keep original price tag & packing slip intact

  • Mention Order Number on the box

  • Do not seal the box

  • Mention the Order Number/Delivery Address on the package, before handing over the packet to our Pickup executive

  • Keep the Courier Company's receipt for tracking purposes

  • Please Note –Apna Design shall not be liable for any incidental defect/damage, like liquid leakage/mishandling etc.

  • If our reverse pickup service is not available at your address, we will ask you to dispatch the product. Return address will be notified to you in a separate email, along with the packaging instructions and required documents.

    In case of Self-Shipment, Apna Design will reimburse your courier charges (up to Rs.300) in form of wallet. Please take care of the following-


  • Mention the Order number/Delivery Address on the package, before handing it over to the Courier Representative

  • Upload the courier receipt in My returns section or attach it on confirmation email received after return filing

  • Track your Return Shipment on the Courier Company's Website

  • Please Note - Apna Design shall not be liable for any incidental defect/damage, like liquid leakage/mishandling etc.

  • Check the status of your Return at ‘My Accounts’-> ‘My Returns’ Section and click on particular return Id to view return details Every request received at Apna Design is assigned a ticket number, for which an acknowledgement mail is sent to your registered email address. Please use your registered email ID and phone number for any further communication.

  • After receiving your Return Request, we will update you on the status i.e. Acceptance/Rejection of Reverse Pickup, Reshipment & Refund.
  • You can track the return current status via login to 'My Account' > 'My Returns'. Click on particular return Id to check details.
  • Please contact us at www.shopclues.com/support. We would take your queries forward to the respective seller *some products are non-replaceable or non-returnable. Please check our Terms & Conditions page before making a purchase.
  • No, you don't need to pay anything to the courier representative if we arrange the pickup of your product. In case your address is not serviceable by our courier service providers, you need to self-ship the product to us (address will be emailed to you). Courier charges will be reimbursed by us in form of Wallet. The courier charges eligible for reimbursement are up to Rs.300. For availing reimbursement of courier charges, upload the courier receipt in ‘My Returns’ section or attach it in the confirmation email received after filing the return.
  • You will receive an email from us within 24-48 Hours of Pickup, along with the Tracking details. You can track the package on Courier Company's website. You can also track the status of your return request at ‘My Accounts’ -> ‘My Returns’ Section and click on particular Return ID to view the returned order details.
  • We initiate the replacement or refund within 2 working days of receiving the product at our center.
  • You can check the status of your order by clicking "Track Order" .
  • Click on "Cancel Order" below. Choose the order, select the reason and submit!
  • You can use any one of the following payment methods:


  • Credit card

  • Debit card

  • Net Banking

  • Cash on Delivery

  • Follow these steps to reset your password:


  • Click on Login in the drop down menu of 'Account'

  • Select the 'Mobile number or email' button

  • Click on 'Forgot password?'

  • Enter your registered e-mail address or mobile number and we will send you a security code to reset your password

  • Enter the code and set a new password